Contactless payment options are becoming expected in almost every industry. Whether you’re buying groceries, paying for a haircut, or taking public transportation, paying contactless has become the norm. With the onset of COVID-19, it’s even more critical that industries implement contactless payments for public safety reasons. Healthcare practices need to encourage contactless payments to avoid the health risks of using traditional handheld methods.
Here are some of the reasons why your healthcare practice should implement contactless payments.
- Less risk
Using contactless payments is less risky, both for security and health reasons. Firstly, many of the RCM teams are working remotely as a result of COVID-19. They are taking payments over the phone, which poses a security risk to patients, and many don’t feel comfortable paying this way. While they could pay in person at their local healthcare practice, many patients are worried about touching the terminals that others have used.
While it is especially the case with COVID-19, it is also a common concern year-round as sick people are coming through the practice and using the terminal daily. Healthcare practices must provide healthcare payment solutions that everyone is comfortable with that makes processing payments more straightforward. Contactless payments are that option.
- Gives the patients control
The healthcare industry is continuously attempting to make the patient experience more convenient and user-friendly with various innovations. The way that healthcare practices communicate with patients is changing, with many practices using smartphone apps for scheduling and patient communication. Patients can take advantage of various app functions, but one thing that is still lacking is contactless payments.
Many medical bills are still sent via mail, then asking patients to call in to pay for it or send through a check. With technology coming so far, there’s no reason that it still needs to be done this way. Patients and consumers want convenience and making it more tedious to pay bills makes the experience more frustrating.
Patients want the same options they receive in other aspects of their life. When it comes to payments, they must have control over how they pay, and when they pay. If you want to support a positive customer experience, then contactless payment is a great way to do it. Allowing patients to receive and pay their bills digitally means that it’s much easier for them to do so. Beyond just better customer experiences, it also ensures that they pay their bills and do so faster.
- Supports telehealth
Each year an increasing number of patients are opting to use telehealth over traditional practice visits. Your healthcare practice may likely consider offering some telehealth services to keep up with the demand, and to do so, you’ll need to implement contactless payments. Patients will interact with healthcare professionals via a video call or phone call and then expect to receive their bill digitally. Patients will already be on their smartphones for the appointment and should have the ability to make contactless payments through the same platform to pay for their services.
COVID-19 has pushed many industries into operating digitally, and the healthcare industry is no exception. Creating a positive patient experience means ensuring that their comfort and safety are at the forefront of all your healthcare practice’s processes and going contactless is part of that.